Frequently asked questions

Newbright Australia Pty Ltd has been in signage industry as a wholesaler for more than ten years. We don't have retail stores but office and warehouse located in Syd metro. Online purchase is not your only option, warehouse pick up & pay is also welcome.

All orders placed online before 2 o'clock will be dispatched the same day.

Stripe takes 1.75% surcharge (or as service fee) for all online transactions; it is cheaper to send us an email to place an order and then pay by EFT, or pick up & pay at warehouse if you are in Syd metro and not far from us.

Yes we do, but within Syd metro only and for orders over $200.

Yes and it is recommended if your order is time sensitive. Either give us a call or send us an email for notification when you place your order.

It normally takes 3-5 business days as we outsource the stuff (fabric only, hardwares are always available in our warehouse) from overseas supplier and flight them in by DHL or Fedex.

In fact we do not have DESIGN service, what we could offer are as follows and they are free of charge: • Placement of logos & texts • Use of supplied images • Change of colors, text fonts etc. • Artwork re-size • Print ready artwork file setup

Newbright warrants all display hardwares for a period of 12 months and LED products of 36 months under normal usage, to be free from defects in material and craft. Our liability under this warranty is to repair or replace the product covered by this warranty free of charge. This warranty does not cover: • Damage arising from abnormal use, or abuse • Products which have not been maintained, or which have been modified • Any indirect or consequential loss. • Minor imperfections such as tiny scratches or barely visible dents • Damage incurred from client assembly